Legal
Privacy Policy
What we collect, why we collect it, and the choices you have over your information.
Last updated: January 1, 2026
This Privacy Policy explains how CAFE LOS HERMANOS LLC ("Cafe Loren Kitchen," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://cafeloren54.com, create an account, subscribe to a membership, place an order in our kitchen store, or otherwise interact with us. By using our website and services, you agree to the practices described here. If you do not agree, please do not use the site.
1. Information We Collect
We collect information in three broad ways: information you provide directly, information created when you use the service, and information collected automatically through cookies and similar technologies.
Account Information
When you register for an account or start a membership, we collect your name, email address, and a securely hashed password. If you subscribe to a paid plan, our payment processor collects and processes your billing details; we do not store full payment card numbers on our servers.
Order Information
When you purchase items from our kitchen store, we collect the products ordered, order totals, your shipping and billing address, contact email, and phone number so we can fulfill and support your order. We retain order history so you can review past purchases from your account.
Usage and Analytics Information
When you browse the site, we automatically collect technical and usage data such as your IP address, browser type and version, device and operating system, referring and exit pages, the recipes and products you view, search queries you enter, and timestamps. This data helps us understand how the service is used and how to improve it.
2. How We Use Your Information
We use the information we collect to create and manage your account; to provide, maintain, and improve our recipes, membership, and kitchen store; to process subscriptions, orders, shipping, and refunds; to personalize content and recommendations; to respond to your questions and provide customer support; to send transactional messages such as order confirmations and renewal notices; to measure and analyze site performance; to detect, prevent, and address fraud, abuse, and security incidents; and to comply with our legal obligations. Where required by law, we rely on your consent, the performance of our contract with you, our legitimate interests, or compliance with a legal obligation as the lawful basis for processing.
3. Advertising and the Microsoft Advertising UET Tag
We use the Microsoft Advertising Universal Event Tracking (UET) tag on our website. The UET tag is a small piece of code that helps us measure the performance of our advertising campaigns and understand how visitors interact with the site after seeing or clicking one of our ads. Through the UET tag, Microsoft may collect information such as your IP address, browser and device information, pages visited, and actions taken on our site, and may set or read cookies on your device. Microsoft may use this information to provide conversion measurement and to serve you relevant advertising across the Microsoft Advertising network.
You can review and manage the data Microsoft associates with you, and adjust your advertising preferences, at https://account.microsoft.com/privacy. You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance at https://optout.aboutads.info.
4. Cookies and Similar Technologies
We use essential cookies to operate core features such as sessions and your shopping cart, analytics cookies to measure and improve the site, and advertising cookies such as the Microsoft UET tag described above. For a full description of the categories we use and how to control them, please see our Cookie Policy.
5. How We Share Information
We do not sell your personal information for money. We share information only as needed to run our business: with service providers and processors who host our infrastructure, process payments, ship orders, send email, and provide analytics and advertising measurement; with advertising partners such as Microsoft in connection with the UET tag; when required to comply with law, legal process, or a valid governmental request; to protect the rights, property, and safety of our users, the public, or our company; and in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this Policy. Our service providers are bound by contractual obligations to protect your information and to use it only for the purposes we specify.
6. Data Retention
We retain personal information for as long as your account is active and for as long as needed to provide the service, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Order and billing records are typically kept for the period required by applicable financial and tax rules. When information is no longer needed, we delete it or de-identify it.
7. Your Privacy Rights
Depending on where you live, you may have rights over your personal information. We honor these rights regardless of your location wherever reasonably possible.
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect and how we use and share it, the right to request access to and deletion of your personal information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights.
European Economic Area and United Kingdom (GDPR/UK GDPR)
If you are located in the EEA or the UK, you have the right to access, rectify, or erase your personal data; to restrict or object to certain processing; to data portability; and to withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us using the details in the "How to Contact Us" section below. We may need to verify your identity before acting on your request.
8. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, hashed passwords, access controls, and prepared database queries to guard against injection attacks. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please protect your account by using a strong, unique password and keeping it confidential.
9. Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. International Data Transfers
We are based in the United States, and the information we collect is processed and stored in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we implement appropriate safeguards, such as standard contractual clauses, for cross-border transfers of personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the service after an update means you accept the revised Policy.
12. How to Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our handling of your information, please contact us:
- CAFE LOS HERMANOS LLC
- 7901 4TH ST N, STE 13157, ST PETERSBURG, FL 33702, USA
- Email: info@cafeloren54.com
- Phone: +1 (917) 624-4921