Legal
Refund Policy
A 30-day money-back guarantee on memberships and kitchen store orders.
Last updated: January 1, 2026
Our 30-Day Money-Back Guarantee
We want you to love cooking with Cafe Loren Kitchen. If you are not satisfied, we offer a 30-day money-back guarantee on both memberships and kitchen store orders. If something is not right within 30 days of your purchase, contact us and we will make it right, including a refund where this policy applies.
How to Request a Refund
To request a refund, email our support team at info@cafeloren54.com with your account email and, for store purchases, your order reference number. You can also reach us by phone at +1 (917) 624-4921. We aim to respond to every request promptly and to process approved refunds without unnecessary delay.
Membership Refunds and Trial Cancellation
New members may be eligible for a 30-day free trial. You will not be charged during the trial, and you can cancel any time before it ends from your account settings or by emailing us; no charge is made if you cancel in time.
If you are charged for a membership and request a refund within 30 days of that charge, we will refund the payment in full. After the 30-day window, memberships are non-refundable for the current billing period, but you can cancel at any time to stop future renewals; your access continues until the end of the period you have already paid for.
Kitchen Store Returns
You may return most store items within 30 days of delivery for a refund. To qualify, items should be unused, in their original condition, and in the original packaging where practical. Once we receive and inspect your return, we will notify you of approval and issue your refund. You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost of return and replacement or refund.
Non-Refundable Exceptions
Certain items and charges may be non-refundable, including: gift cards; items marked final sale or clearance; perishable or consumable goods once opened; and membership periods for which the 30-day window has passed. If a specific item is non-refundable, this will be noted at the time of purchase.
How Refunds Are Issued
Approved refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement after we process it. Original shipping charges, where applicable, may be non-refundable except when a return is due to our error.
Contact Us
Questions about a refund or return? We are happy to help:
- CAFE LOS HERMANOS LLC
- 7901 4TH ST N, STE 13157, ST PETERSBURG, FL 33702, USA
- Email: info@cafeloren54.com
- Phone: +1 (917) 624-4921